Refund policy

Change of mind

I don't offer refunds or exchanges for change of mind on any item, including prints, originals and 3D model downloads. Please check sizes, formats and details before you order, and ask if anything is unclear.

Your rights under the Australian Consumer Law

Products come with guarantees that can't be excluded under the Australian Consumer Law. You're entitled to a remedy if a product:

• is faulty, damaged or not of acceptable quality
• doesn't match its description or the images shown
• isn't fit for the purpose it was sold for

For a major problem, you can choose a refund or a replacement. For a minor problem, I'll repair, replace or refund at my choice.

Prints and originals

If your order arrives damaged or isn't what you ordered, contact me within 7 days of delivery with photos of the item and its packaging. I'll arrange a replacement or refund, including return postage where needed.

3D models

If a file is faulty, won't open in common 3D software, or doesn't match the description, let me know. I'll fix the file or refund you. Because a downloaded file can't be returned, refunds aren't given once a working file matching its description has been downloaded.

How refunds are paid

Refunds go back to your original payment method through PayPal, usually within 5 business days of being approved.